You can upgrade your plan at any time during the month! Alternatively you can also request a plan change to be scheduled to start at the beginning of next [...]

You can view your past invoices on the CiFi customer portal. Log in to the CiFi customer portal Click on the Finance dropdown on the menu Click on Documents [...]

It only takes a few moments to update your credit card on your CiFi account Log on to the CiFi Customer portal at https://portal.cifi.com.au/portal/login Click on Finance in the [...]

We have a couple of options for bill payments, both are automated so you don't need to worry about manually paying your bill each month! You can add your [...]

If you're moving house, just let us know where you're moving to and when you're moving via an email to support@cifi.com.au or ticket in the customer portal. We will [...]

In order to activate the CiFi router that you have bought, you will need to advise the old owner of the router to send us an email to let [...]

Simply send us an email to let us know that you're returning to the island, and we can make sure that the account will be active for when you [...]

For both Mobile and Home Internet services: If you know when you are leaving the island, please let us know as soon as possible so that we can make [...]

In order to smoothly process new services, we require prepayment of a month up front in addition to other fees, and we can only receive payments online through the [...]

There is no need to transfer your account as we create a new account for each user. The CiFi equipment you own can be transferred between account if you [...]