In order to activate the CiFi router that you have bought, you will need to advise the old owner of the router to send us an email to let us know that they have transferred the router to yourself.

After that, simply go through the sign up process on the Plans page, and advise us that you have an existing CiFi router.

The sign up page will ask for the CiFi Router ID, which should be written on the sticker and be in the format of “CiFi-1-xxx”. Pop that into the sign up form and we will get you connected as soon as possible!