For both Mobile and Home Internet services:
If you know when you are leaving the island, please let us know as soon as possible so that we can make sure that we bill for the appropriate time periods.
If you don’t know when you are leaving yet, but know that you will leave, please let us know that you will be leaving the island and an approximate date, so that we can adjust the billing accordingly. If the date changes, we can always update the dates and billing to ensure you are not charged incorrectly.
It is best to let us know before the start of the next billing cycle, otherwise you may get charged the whole month even if you’re leaving part way through the month.
For Home Internet services:
If you will be selling your router to someone else on the island, please let us know who you have sold the router to so we can process the equipment transfer to the new person.
The new owner of your router WILL NOT be able to activate their services until we have received your notification!
We will require the new owner’s name, phone number, and email address.