There is no need to transfer your account as we create a new account for each user. The CiFi equipment you own can be transferred between account if you onsell your equipment.

Simply send us an email at or log a ticket through the customer portal to advise us of the date that you are leaving the island, and who you are transferring the router to, and we can make sure the transfer goes smoothly!

When you advise of the new owner of your router, please send through their name, email address, and phone number.

The person who is receiving your router will need to sign up for their own account on the CiFi website so we can attach your router to their account.