If you home internet services are not working, there are a few things you can check for yourself before contacting CiFi support.

  1. Do you have any outstanding bills? – You can log in to the CiFi customer portal even if your internet has been suspended
  2. Have you used up your monthly data cap? – You can log in to the CiFi customer portal even if your data cap has been consumed.
  3. Have you tried powering off the router and leaving it for 30 seconds, and then powering it back on? If you have an external receiver, power that off as well for 30 seconds. The best way to power off our equipment is to unplug or power them off from the wall.